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    • ECS Tuning customer service problems? 'Why I Hate ECS Tuning' social media groups document problems

      Part of the problem in the aftermarket is finding companies that truly deliver as promised. Unfortunately, the tuning scene is filled with crooks but also many reputable companies that stand the test of time. ECS Tuning certainly is one that stood the test of time.


      That does not mean things do not get sloppy as they get too big to care. Vivid Racing is one example.

      A company should not act like its customers are doing it a favor by doing business with them. The company should work to maintain, support, and appreciate their customer base.

      So what is the reason for the 'Why I Hate ECS Tuning' group to exist?

      Well, here's a few documented examples:

      Seriously who the hell packages the orders at this company. This is the box my coilovers came in with a huge hole at one side when i received it had my coilover sticking out of it.





      How far will I go to avoid ordering from ECS?Well, they sell the same (or similar) clutch bleeder block upgrade for $130+, and I got this from the UK for about $60. Not only am I saving money, I’m not giving ECS any of it.

      So I email ECS and say hey I’ve had these adjustable front sway bar end links on my car for less than 7 months. The bushings are literally cracking apart and I get a clunk everytime I accelerate or brake hard. They come back with send us your order number and photos and we’ll replace them. So I do and add, “Do you guys have an updated version to correct this? It’s obviously like a defective design or something. Or you’re just going to send me the same thing to happen again?” And they say “it’ll be the same thing there’s no update” and shipped me another set. Left me scratching my head



      $31.14 shipping for a set of four spark plugs. This was the only shipping option 2-4 business days. Get the hell out of here

      This is how my roommates side skirts were delivered. Ridiculous.





      Data breaches simply can not be defended:


      Ordered an axle from ECS... got an empty box.
      They said it was a shipper (UPS) screw up as the box didnt have ECS tape on it... legit?

      I like how ECS tuning has this clutch kit for 10% off yet it's still like $700 more than FCP's price. And yes I obviously went with FCP lol

      ECS quality special: a bit over a year later and the epoxy is failing on my ECS CF intake tube.... 300$ pissed into the wind as I’m not risking running it and sucking epoxy into my motor

      Why i hate ecs tuning!

      1 - trying to contact customer service is almost impossible. 10 minute minimum phone call till you get kicked off the line. (On returns/warranties) anything else like becoming a distributor they pick right tf up. Instant messenger service team pick and choose who they wanna help and even what questions they will and will NOT answer!? Like why the fk did it not fit? (Claims my cars falling apart and thats why it doesn’t fit��*♂️) are you shitting me? The original oem that came off it had no problem fitting.....

      2 - why did the “oem” part not fit? Website claims its direct fit. worked at it for 3days (3-4 hours at a time) hydraulic line was an inch short and by the time i bent it close enough to make the line fit its to the point of leaking...

      3 - returns are made so bs you’ll be lucky to receive a refund at all. They have the option to charge you 15% restock fee! By the way NEVER throw away ur ecs original boxing or chances are they will not return it.

      This is not a professional company i will continue to do business with.
      This goes on... and on... and on.... AND ON! Some of the issues with packaging can likely be attributed to whomever is delivering it. How you excuse saying parts are in stock when they aren't, shipping empty boxes, delays, data breaches, and poor product quality is something else entirely.

      ECS Tuning keeps getting bigger apparently acquiring some other retailers.

      For there to be a dedicated hate group with hundreds of stories shows this is not just random but perhaps ECS Tuning needs better management or they are too big.

      Either way, they will not improve unless someone says something and plenty of people are saying something.

      This article was originally published in forum thread: ECS Tuning customer service problems? 'Why I Hate ECS Tuning' social media groups document problems started by Sticky View original post
      Comments 32 Comments
      1. G0TB00ST?'s Avatar
        G0TB00ST? -
        Surprised to see these issues with ECS I’ve used them for years with only one issue that was resolved immediately. I’ve had more problems with FCP euro. I tend to bounce back and forth between the two depending on what I’m looking for but ECS always gets the nod for me
      1. Sticky2's Avatar
        Sticky2 -
        Odd guys from ECS registered but haven't said anything...
      1. ECS_tlilly's Avatar
        ECS_tlilly -
        Click here to enlarge Originally Posted by Sticky2 Click here to enlarge
        Odd guys from ECS registered but haven't said anything...

        Hello everybody! This is Tom from ECS Tuning. I've been trying to post a response since earlier this morning through the add comment feature but haven't had any luck. I'm hoping this works!

        It's great to see all of the feedback here from each of you! Your feedback is extremely important to us, in fact it is part of our DNA here at ECS. We collect feedback from all of our customers regularly in various forms of surveys so that we can learn from our mistakes, and also review much of the positive comments from all of our customers across the globe!

        In the event that we make a mistake, we offer customer support 6 days a week and have a team of individuals ready to help you! Just reach out by phone 330-331-2003, email customerservice at ecstuning.com or use the live chat tool on our site.

        Feel free to contact me directly as well if needed! I can be reached by email at tlilly at ecstuning.com

        Thanks for your time! Have a great day!
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by ECS_tlilly Click here to enlarge
        I've been trying to post a response since earlier this morning through the add comment feature but haven't had any luck.
        As a guest vendor you may not post links or your e-mail address as it can be considered advertising. I saw you browsing the vendor rules where this was outlined so I assume that was your issue.

        Looks like you figured it out Click here to enlarge
      1. IllSic_Design's Avatar
        IllSic_Design -
        Click here to enlarge Originally Posted by Roadkillrob Click here to enlarge
        Never had an issue either except they use that $#@!ty mail innovations shipping service, takes twice as long to get to me as the post office, that is a lot of why I don’t use them often, fcpeuro just better in every way though if they have what I need, ecs is my number 2 choice.
        This has been my issue, ECS using the crap Fedex Smart Post shipping option. Every time they have shipped through that method it takes at least 1.5-2 weeks after ship date to arrive to me. I just ordered a bushing kit from them Monday and it will be here Friday, using UPS ground of course.
      1. suspenceful's Avatar
        suspenceful -
        Click here to enlarge Originally Posted by Roadkillrob Click here to enlarge
        Never had an issue either except they use that $#@!ty mail innovations shipping service, takes twice as long to get to me as the post office, that is a lot of why I don’t use them often, fcpeuro just better in every way though if they have what I need, ecs is my number 2 choice.
        Click here to enlarge Originally Posted by IllSic_Design Click here to enlarge
        This has been my issue, ECS using the crap Fedex Smart Post shipping option. Every time they have shipped through that method it takes at least 1.5-2 weeks after ship date to arrive to me. I just ordered a bushing kit from them Monday and it will be here Friday, using UPS ground of course.
        If you need a part sooner, why don't you upgrade the shipping method? Obviously it's not going to be fast if you opt for the free economy shipping. There are options for a reason...

        Attachment 59744
      1. blaster3500's Avatar
        blaster3500 -
        Click here to enlarge Originally Posted by suspenceful Click here to enlarge
        If you need a part sooner, why don't you upgrade the shipping method? Obviously it's not going to be fast if you opt for the free economy shipping. There are options for a reason...

        Attachment 59744
        I agree but FCP offers free shipping over $49 and it had always been FedEx ground and arrived in 2-3 days.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by blaster3500 Click here to enlarge
        I agree but FCP offers free shipping over $49 and it had always been FedEx ground and arrived in 2-3 days.
        If you were prefer to have a major parts retailer as a vendor here, I'm guessing you would want FCP Euro over ECS?

        What about the rest of you?
      1. IllSic_Design's Avatar
        IllSic_Design -
        Click here to enlarge Originally Posted by suspenceful Click here to enlarge
        If you need a part sooner, why don't you upgrade the shipping method? Obviously it's not going to be fast if you opt for the free economy shipping. There are options for a reason...

        Attachment 59744
        Click here to enlarge Originally Posted by blaster3500 Click here to enlarge
        I agree but FCP offers free shipping over $49 and it had always been FedEx ground and arrived in 2-3 days.
        This ^. Yes if I NEED(like my car is down) a part I will make sure to choose a quick shipping option. But just because I don't need the part yesterday does not mean I want to still wait 2 weeks for it to come.

        Click here to enlarge Originally Posted by Sticky Click here to enlarge
        If you were prefer to have a major parts retailer as a vendor here, I'm guessing you would want FCP Euro over ECS?

        What about the rest of you?
        Yes, FCP.
      1. BLKROKT's Avatar
        BLKROKT -
        I mean, ECS is totally fine. But I don’t know how they can even compete with FCP’s unlimited warranty and price matching policy.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by BLKROKT Click here to enlarge
        I mean, ECS is totally fine. But I don’t know how they can even compete with FCP’s unlimited warranty and price matching policy.
        Honestly it seems either is fine and ECS is making a concerted customer service effort as seen by their representative in this thread as well as in communication with me.

        Their communication actually has been quicker than FCP Euro.

        We could use a large parts retailer to come on board.
      1. M5Dan's Avatar
        M5Dan -
        I've never had a problem with ECS before and the guy that was quoted $31 to ship $42 spark plugs he just needed to spend $7 more dollars because they offer free shipping with $49 and up orders.